What is Fast Fibre?
Symmetrical speeds, supports enterprise-grade workloads and rapid fault restoration. It's fibre internet that means serious business.
Dedicated and symmetrical
Ultra-fast symmetrical speeds with a 1:1 contention ratio, so that performance won't drop during peak periods.
A connection you can rely on
Designed for modern workloads
High speed fibre
Technical specifications
View the network specifications, service options and connectivity features available on Vocus Fast Fibre.
Data
Point-to-Point: Secure business-grade connectivity between 2 sites.
IP VPN / e-LAN: A comprehensive private networking solution for multi-site customers featuring 6 classes of service and extensive management options.
Internet
Unlimited Internet: Enterprise-grade internet access with unlimited usage plans.
Voice
SIP Trunking: From 2 to 100 sessions of feature-rich IP PBX connectivity with included value or usage-based call plans.
ISDN: From 2 to 30 channels of feature-rich TDM PBX connectivity with included value or usage-based call plans.
Cloud
Virtual Data Centre: Private connectivity to your Vocus Virtual Data Centre or AWS
National AWS Connect: Flexible private connectivity up to 1Gbps to Amazon from anywhere in Australia
| Parameter | Specifications |
|---|---|
| Availability | Vocus lit buildings subject to Service Qualification |
| Access Network | Vocus Fibre (MetroEthernet) |
| Access Type | Multi-Service |
| Number of Services Supported | Minimum 1 | Maximum 4 |
| Products supported | Included: Unlimited Internet - IP-Line with flat-rate data plan and Static IP Optional: IP/MPLS VPN - IP-VPN (Single CoS or Multi (6) CoS) Ethernet VPN - e-LAN (Single CoS or Multi (6) CoS) Ethernet Line - e-Line (v3) - Traffic Class 3 (Intrastate b-end) SIP Trunking - PAYG, National IV and Premium IV Plans ISDN Trunks – PAYG, National IV & Premium IV Plans Partner Cloud Services – Partner Link – Access: Up to 1000Mbps Traffic Class 2 Access directly into Vocus Private Cloud Data Centres or up to 500Mbps to AWS and Azure. |
| Bandwidth | Aggregate: 10Gbps (subject to CPE compatibility and selected product) Per service: valid service bandwidths up to 1Gbps Note: services are provisioned at the ordered bandwidth and cannot burst. Changes to speeds need to be carried out via an upgrade or downgrade. |
| Network Termination Unit (NTU) | Vocus will provide an NTU with 4 x 1Gbps customer facing ports (Standard ports) or up to 2 x 10Gbps customer facing ports (Premium ports) subject to product speed ordered. NTU Up to 1Gbps Dimensions: 220mm(W) x 44mm(H) x 212mm (D) Maximum Input Power: 27W NTU Up to 10Gbps Dimensions: 12.2in(W) x 1.75in(H) x 9in(D) Maximum input power: 70W |
| Router | Managed Router options exist for IP-Line and IP-VPN (up to 1Gbps only) Customer can provide and manage their own router |
| Service Level Agreement | 99.95% availability SLA backed by Outage Restoration targets and rebates |
| Contract term | 24 Months, 36 Months, or 48 months |
| Technical support | 24/7, 365 days per year |
| Business size | Large Business, Enterprise, Government |
Frequently Asked Questions
Ready to get started? Enter your business address to see available Fast Fibre plans, speeds and pricing for your location.
Vocus Fast Fibre delivers a dedicated fibre connection that isn’t shared with other users unlike some business nbn® products (“Internet grade” Traffic Class 4 Ethernet) which mostly runs on a contended network and in some cases on less reliable access technology such as copper. This means Vocus Fast Fibre delivers symmetric upload and download speeds, higher uptime, and less variability in performance during busy periods backed by strong SLAs. It's purpose-built for business and enterprise operations.
For businesses that prefer or are in locations where there is no Vocus direct fibre, Vocus offers both nbn® Enterprise Ethernet plans and business nbn® plans with 121 nbn® Points of Interconnect to Vocus high-performance fibre network as an alternate access point.
You are free to bring your own modem/router if you like, or add our compatible business-grade modem/router when ordering Fast Fibre online. Available options will be displayed based on the plan speed you've selected. Your modem/router will be shipped before your service is activated so you're ready to connect once installation is complete.
Yes. Customers can upgrade to a higher speed plan at any time during their contract term. Upgrading to a higher speed plan does not affect or restart the existing contract term unless otherwise specified in the customer's agreement. A $100 Link modification charge applies for service modification orders apply, and depending on the speed you are upgrading to, it may require a technician appointment.
Yes, you’re welcome to use your own compatible router with any Vocus Fast Fibre plan. To ensure a smooth setup and reliable performance, your modem should meet our recommended technical specifications.
We suggest using a modem that supports the relevant technology type for your service, has up to date firmware, and is configured to work with standard Vocus network settings.
You may need to confer with your Network or IT manager if you have specific functional or performance requirements on your own hardware.
Core compatibility
- Supports the Vocus access technology at your premises
Network and configuration
- Supports standard network configurations, including DHCP and IPoE connections
- Allows manual network configuration if required
- Has up‑to‑date firmware installed
Wi‑Fi and performance
- Dual‑band Wi‑Fi (2.4 GHz and 5 GHz)
- Wi‑Fi 5 (802.11ac) or newer recommended for business environments
- Suitable capacity to support multiple connected devices
General requirements
- Purchased unlocked from a retailer (not locked to another service provider)
- Factory reset prior to installation
If you plan to use advanced features such as VPNs, IPsec tunnels, content filtering, or other security services, ensure your router has sufficient processing capacity to support your selected internet speed. Some routers may not achieve full line speed when these features are enabled.
If you're unsure whether your equipment is suitable, please speak with your IT administrator or contact our team.
While Vocus provides support for the internet service itself, we may be unable to assist with configuration or performance issues related to third‑party modem hardware. For a fully-managed experience, you can choose to add a business‑ready router with your plan.
Fast Fibre includes business-grade service levels backed by the Vocus network for 99.95% availability, including 24/7 support and a 4-hour restoration SLA.
Fast Fibre is a dedicated fibre service delivered over the Vocus fibre network. The installation fee contributes towards connecting your premises, provisioning your service and completing any network or site works required to activate your connection.
Customers who choose a 36-month or 48-month contract will receive $0 standard installation.
Installation requirements can vary depending on your location and the existing network infrastructure available at your site.
For locations already connected to the Vocus fibre network (On-Net), installation is typically completed within 35 business days.
If additional network extension work is required (Near-Net or Off-Net), installation timeframes may vary depending on the availability of network infrastructure and site requirements.
Eligible Fast Fibre On-Net plans include a rebate of up to $1,000 (ex GST), depending on the speed and contract length selected. The rebate is not deducted at checkout and is instead applied as a credit across multiple future invoices after your service is connected. To receive the full rebate, the service must remain active and meet the offer eligibility criteria.
Customers can choose to pair a managed router with their service, where the modem/router is supplied by Vocus and managed by Vocus. We will configure the router according to a base level configuration, or can assist in making changes when you require them.
By Default, the managed router will be configured as follows:
- WAN Static IP Configured (1 Usable IP Address which will confirmed during the delivery phase)
- Firewall enabled
- Network Address Translation
- Local Area Network Addressing: 192.168.0.X
- Wifi LAN: Disabled by default
More advanced setups can be configured, and if you have an advanced setup requirement, we encourage you to call us to discuss with one of our specialists, or select “Additional Setup” in the checkout process and we’ll contact you to discuss your setup.
OneAccess are enterprise-grade routers suited for high-performance broadband connections. The key features of each device are outlined below:
OneAccess One521
- 1× 1 Gigabit Ethernet UTP WAN port 1000Base-T (RJ45 copper)
- 4x 1Gbps UTP LAN Port 1000-Base-T (RJ45 Copper)
- IMIX Rating of 400Mbps
- VDSL Capable WAN for NBN FTTN Connections
- Wifi 5 (Disabled by default). We recommend you consult your IT or Network administrator before enabling wifi to ensure you operate a secure Wifi network and/or segregated guest network to protect your private business local area network.
- Command Line (CLI) configuration interface
- Single Power Supply (PSU)
- Desktop, Wall Mountable and Rack mountable
- Dimensions: W x H x D: 274 x 61 x 166 mm
- Weight: 0.8KG
OneAccess One621
- 1× 1 Gigabit Ethernet UTP WAN port 1000Base-T (RJ45 copper)
- 4x 1Gbps UTP LAN Port 1000-Base-T (RJ45 Copper)
- IMIX Rating of 1000Mbps
- Wifi 6 (Disabled by default). We recommend you consult your IT or Network administrator before enabling wifi to ensure you operate a secure Wifi network and/or segregated guest network to protect your private business local area network.
- Command Line (CLI) configuration interface
- NAT Support with DHCP Server
- Single Power Supply (PSU)
- Desktop, Wall Mountable and Rack mountable
- Dimensions: W x H x D: 300 x 44 x 180 mm
- Weight: 1.3KG
OneAccess One641
- 1× 10 Gigabit Ethernet SFP+/UTP combo WAN port – LAN
- 1× 10 Gigabit Ethernet UTP LAN port 10GBASE-T (RJ45 copper)
- 4x 1Gbps UTP LAN Port 1000-Base-T (RJ45 Copper)
- IMIX Rating of 2000Mbps
- 4x 1Gbps LAN (1000-Base-T)
- NAT Support with DHCP Server
- No Wifi Module included- you will need to supply you own wireless access points – we recommend your IT or Network administrator evaluate
- Command Line (CLI) configuration interface
- Single Power Supply (PSU)
- Desktop, Wall Mountable
- Dimensions: W x H x D: 315 x 162 x 60.5 mm
- Weight: 1.9KG
Routers for 5 and 10Gbps Services
If you require a 5Gbps or 10Gbps services, we have a range of options from vendors including Cisco. We recommend contacting us or selecting “Additional Setup” in the checkout process and we’ll contact you to discuss your setup.
A Network Termination Unit (NTU) is the device installed at your premises that connects to the Vocus fibre network.
The NTU provides a wires-only Ethernet handoff, allowing you to connect your own router, firewall, switch, or other networking equipment to your service.
Depending on the service speed ordered, the NTU may provide:
- RJ45 Ethernet (1000BASE-T) for services up to 1 Gbps
- 10 Gigabit Ethernet (10GBASE-LR SFP+) for services up to 10 Gbps
NTU Capacity
NTUs for services up to 1 Gbps
- Support up to four services
- Maximum aggregate throughput of 1Gbps, or the maximum service speed ordered
NTUs for services between 2 Gbps and 10 Gbps
- Support multiple services
- Maximum aggregate throughput of 10Gbps, or the maximum service speed ordered
Yes. One of the key benefits of the Vocus NTU is that it can support multiple Vocus services simultaneously over a single fibre connection.
Available services include:
IP Line
Business-grade internet connectivity suitable for most organisations, particularly small and medium-sized businesses.
IP-VPN
Connect multiple business locations through a secure private network using FAST Fibre or other compatible access technologies.
E-Line
A dedicated point-to-point Ethernet service connecting two sites directly.
E-LAN
A point-to-multipoint Ethernet service that connects multiple sites into a single private network.
PartnerLink
A private connection to supported cloud providers, including Amazon Web Services (AWS) and Microsoft Azure. PartnerLink bypasses the public internet, providing a more direct path to cloud resources and can be beneficial for data transfer, application performance, and latency-sensitive workloads.
SIP Voice
Business voice services delivered over the data connection. Additional telephony equipment may be required.
Example Service Configuration
A 1Gbps FAST Fibre connection could be divided between multiple services, such as:
- 500Mbps IP Line (Internet)
- 200Mbps IP-VPN connection to a head office
- 100Mbps PartnerLink connection to AWS or Azure
- 100-channel SIP Voice service
This allows a single fibre service to support multiple business applications simultaneously.
Note: Additional charges apply for each service. Some solutions may also require additional equipment or associated services.
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*Terms and Conditions for Fast Fibre rebate up to $1000
- (The offer applies to orders for new Fast Fibre on‑net services supplied by Pipe Networks Pty Ltd ABN 21 099 104 122 (“Pipe”), where each service is contracted for a minimum term of 24 months (each service a “Qualifying Fast Fibre On-net Service”).
- Pipe will apply the following rebate (Rebate) for each Qualifying Fast Fibre On-Net Service, subject to the conditions below:
- 250/250Mbps - $600.00 (ex. GST)
- 500/500Mbps - $600.00 (ex. GST)
- 1000/1000Mbps - $1000.00 (ex. GST)
- 2000/2000Mbps - $1000.00 (ex. GST)
- This offer is only available to business customers with a valid ABN.
- At the time of ordering, the customer must not have an active Pipe Fast Fibre on‑net service at the same premises.
- At the time of ordering, the customer must not have an active VIE service at the same premises.
- Rebates apply only to new services and do not apply to service relocations, migrations, or services connected in replacement of an existing Pipe Fast Fibre on‑net service or VIE service.
- Rebates are not available where the service is provided to a data centre.
- The Rebate will be applied as a credit across multiple invoices issued for the service.
- The customer warrants that it has not previously received a Rebate for a Pipe Fast Fibre on‑net service or a VIE service at the same premises.
- Rebates are not redeemable for cash and may not be transferred or assigned.
- If the customer cancels or downgrades the service before the Rebate has been applied, the Rebate will not be provided.
- If the customer cancels or downgrades the service after the Rebate has been applied, Pipe reserves the right to recover the credited amount.
- This offer is subject to service availability and network coverage at the relevant premises.
- The offer is available only for services delivered in Australia.
- Orders must be submitted on or before 31 October 2026, unless the offer is extended or withdrawn earlier.
- This offer may be changed, suspended or withdrawn at any time subject to Pipe’s discretion.